Terms and Conditions

  1. Detailed description of goods and/or services
  2. SOCA Foods is a business in the Food Service industry that distributes and supplies the local food chain.

  1. Delivery policy
  2. Subject to availability and receipt of payment, requests will be processed within 1 day  and delivery confirmed by way of an email confirmation

    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

  1. Export restriction
  2. The offering on this website is available to South African clients only.

  1. Return and Refunds policy
  2. The provision of goods and services by SOCA Foods is subject to availability. In cases of unavailability, SOCA Foods will refund the

    client in full within 7 days.

  1. Customer Privacy policy
  2. SOCA Foods shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal

    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

    http://www.polity.org.za/attachment.php?aa_id=3569 .

  1. Payment options accepted
  2. Payment may be made via Visa and MasterCard via Paygate Payment portal.

  1. Card acquiring and security
  2. Card transactions will be acquired for SO-CA Foods via PayGate (Pty) Ltd who are the approved payment gateway for all South African

    Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

    website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details
  2. Customer details will be stored by SOCA Foods separately from card details which are entered by the client on PayGate’s secure site. For

    more detail on PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency
  2. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

    South African Rand (ZAR).

  1. Responsibility
  2. SOCA Foods takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

    customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile
  2. This website is governed by the laws of South Africa and SOCA Foods chooses as its domicilium citandi et executandi for all purposes under

    this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  1. Variation
  2. SOCA Foods may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information
  2. This website is run by Herschies Foods (close corporation) based in South Africa trading as

    SOCA Foods and with registration number K2016224675 and Brigite Hersch ID 7506020157086

    SOCA Foods contact details

    Company Physical Address:   20 Waterfront Drive, Knysna 6571

    Email: admin@so-ca.co.za

    Telephone:  044 3824796